Training
Training Workshops
Each September there are six free workshops across the state. They are sponsored by the North Carolina Association of County Commissioners and North Carolina League of Municipalities. These training workshops are available to staff of the following:
- Counties
- Municipalities
- Joint Regional Agency
- Metropolitan Sewerage District
- Public Health Authority
- Sanitary District
- Water and Sewer Authority
- Housing Authority
- Regional Solid Waste Management Authorities
- Vendors/third-party administrator of any of the above (must attend with local government staff and be pre-registered by the local government)
2012 Workshop locations
- Canton - Tuesday, September 11, 2012
- Hickory - Wednesday, September 12, 2012
- Council Chambers
- 76 North Center Street, Hickory 28601 map
- High Point - Thursday, September 13, 2012
- Municipal Building, Council Chambers
- 211 South Hamilton Street, High Point 27261 map
- Pinehurst - Tuesday, September 18, 2012
- Assembly Hall
- 395 Magnolia Road, Pinehurst NC 28374 map
- Raleigh - Wednesday, September 19, 2012
- Quorum Center-LGFCU Conference Center
- 323 West Jones Street, Raleigh 27603 map
- Washington - Thursday, September 20, 2012
- Beaufort County Community College
- Bldg 8 Auditorium NOT Building 10 (Law Enforcement Bldg - Multi-purpose room), 5337 Hwy 264 East, Washington 27889 map
Sessions
- 10:30 - 11:30 a.m.- OPTIONAL, but recommended for the following:
- not currently participating in debt setoff and have not completed the required contractual forms
- attendees who have attended but want a refresher course
- first time attendees to a debt setoff workshop
- currently participating in debt setoff but is a new responsibility
- 1:00 - 3:15 p.m. - MANDATORY
- all attendees are strongly encouraged to attend this session, it is entirely different than the 10:30 session
Registration
- Registration is required
- Up to five attendees can be submitted per registration form
- Please register at least one week prior to the workshop
- Once registered, to make changes or cancel, send an email to ncsetoff@ncsetoff.org, no need to complete a new registration form
- Click here to register for 2012 workshops
AGENDA/HANDOUTS/PRESENTATIONS (2012)
AGENDA
- Morning Session 10:30 - 11:30 p.m.
- Purpose/Legislation/Eligibility
- Application/Participation Requirements/Forms
- Clearinghouse and related parties
- Types of Debts
- Costs/fees
- Due Process
- Technical
- Debtors and Debts - Requirements/Priority/Frequency of Submission
- Funds Transfers
- Methods for Submitting Debts
- Excel
- ASCII
- Client Software
- Hardcopy forms via fax
- Submitting Debts via Secure Web Transfer
- Options/Information
- Security
- Easiest Way to Submit a Debt File
- Client Software Overview
- Where to Start
- Afternoon Session 1:00 - 3:15 p.m.
- Legislation Update
- Federal Tax Refunds
- N.C. Businesses
- General Topics of Discussion
- Obtaining Social Security Numbers
- Statute of Limitations
- Notification Letters in Spanish
- Requirements for Participation in 2013
- Names, Departments and Email Addresses
- What's New
- Privacy
- Integration with Other Software
- Newsletters
- Reminders
- Not Getting Emails
- Types of Debts for Submission
- Combining Debts
- Interest Accrual
- Interactive Voice Response (IVR)
- Departmentalization - different contacts and phone numbers per department
- Special toll free number for debtor history inquiry for local governments only
- Year-end Clean-up for 2012
- Preparing for year-end Clean-up
- Expired Debts and rejected SSNs from Dept. of Revenue
- Purge and Reload Benefits
- Automatic Purge and Reload Setting
- Tips for Avoiding Disasters
- Refunds/Surplus Information
- Department of Revenue Update
- Average Time for Refunds
- Refund Requests
- Accuracy needs of data Submitted to Dept. of Revenue
- Applying funds recovered in timely fashion
- Potential new processes for submitting debtors
- New computer system upgrade status
- Questions
- Break - 2:20 - 2:35 p.m.
- Demonstration of 2012 Client Software (2:35 - 3:15 p.m.)
HANDOUTS and PRESENTATIONS
HANDOUTS (pdf)
1) Agenda
2) Information
PRESENTATIONS (pdf)
3) 10:30 - 11:30 a.m.: New Attendees - Startup Handout version for Notes (8 pages)
4) 10:30 - 11:30 a.m.: New Attendees - Technical Handout Version for Notes (7 pages)
5) 1:00 - 3:15 p.m.: All Attendees Handout Version for Notes (9 pages)
6) Addendum - should be viewed by all attendees Handout Version for Notes (4 pages)
7) Intro - while awaiting workshop to begin Handout Version for Notes (7 pages)
Note: if you have any problems printing any of the workshop documents, email us and we can email them as attachments in order for you to print
Listing of Past Workshop Locations (2001 - 2011)
ADDITIONAL TRAINING
We understand there may be some local governments that require personal training and support. Just some of the reasons:
- Can't wait for a training workshop in September, need immediate help
- Unable to attend one of the training workshops in September
- Training workshop did not cover in detail one or more topics that are of immediate importance
- Assumed debt setoff responsibilities without any or adequate training and/or training materials
- Legislation Update
- Conference call
- with the Clearinghouse staff, you and any additional staff, including I.T. and/or vendor/third-party administrator
- we can also conference in one additional phone number for even additional participants
- Remote Computer support
- we can connect to your computer to train you:
- to use our software
- enter debtors, debts, run reports, generate notification letters
- import files, such as Excel files from other departments or even vendors/third-party administrators
- import setoff file once funds have been recovered
- to understand the reports and files we provide, such as the surplus.xlsx (possible refunds)
- to send a secure file to us
Just call us at (866) 265-1668 and set up an appointment where we can discuss how we can help. We may even be able to provide assistance at that time. Some examples of our support, all of which is at NO cost: