Training and Workshops

Each October there are six free workshops across the state. They are sponsored by the North Carolina Association of County Commissioners and North Carolina League of Municipalities. These training workshops are available to staff of the following:

  • Counties
  • Municipalities
  • Joint Regional Agency
  • Metropolitan Sewerage District
  • Public Health Authority
  • Sanitary District
  • Water and Sewer Authority
  • Housing Authority
  • Regional Solid Waste Management Authorities
  • Vendors/third-party administrator of any of the above (must attend with local government staff and be pre-registered by the local government)

Note: you do not have to be a member of the NC Association of County Commissioners or League of Municipalities to attend but you must be a member to submit debts.

2026 Training Workshops

2026 Attendee Workshops (all are 9:30 a.m. to 12:00 P.M.):

  1. Waynesville - Tuesday, October 13, 2026

    Public Works Department
    Conference Room
    129 Legion Drive
    Waynesville, NC 28786

  2. Hickory - Wednesday, October 14, 2026

    City Hall
    76 North Center Street
    Hickory, NC 28601

  3. Asheboro - Thursday, October 15, 2026

    Randolph County 1909 Historic Courthouse
    145 C Worth Street
    Asheboro, NC 27203

  4. Washington - Tuesday, October 27, 2026

    Beaufort County Community College
    Building 8, Auditorium 
    5337 Hwy 264 East
    Washington, NC 27889

  5. Wilmington - Wednesday, October 28, 2026

    New Hanover County Government Center
    230 Government Center Drive, Rooms 138/139 
    Wilmington, NC 28403

  6. Raleigh - Thursday, October 29, 2026

    Quorum Center 
    323 W Jones Street 
    Raleigh, NC 27603

     

Register (required)

  • Up to five attendees can be submitted per registration form
  • Please register at least 48 hours prior to the workshop
  • Once registered, to make changes or cancel, just send an email to ncsetoff@ncsetoff.org, no need to complete a new registration form

2026 PRESENTATION

  1. 9:30 - 12:00 p.m.: All Attendees (109 pages - COLOR) (PDF, 4.88 MB)
  2. Version for Notes - 3 slides/pg (37 pages - greyscale) (PDF, 2.84 MB)

Note: if you have any problems printing any of the workshop documents, email us and we can email them as attachments in order for you to print.

2026 Virtual Workshops:

1) Repeat of Attendee Workshops - All Counties, Agencies, Municipalities and Housing Authorities: Wednesday, November 4, 2026: 9:30 - 11:30 a.m. View the November 12, 2025 recording. Note: it actually starts around 2 minutes 30 seconds into the recording!

The above virtual workshop, although 2 hours, rather than 2.0 hours, is basically identical to the six attendee workshops. Note: this workshop does not cover the client software.  There is a separate virtual workshop, see below #2, for client software workshop.

2) Client Software Demonstration - All Counties, Agencies, Municipalities and Housing Authorities: Tuesday, November 10, 2026: 10:00 - 11:30 a.m. View the November 12, 2025 recording.

View the 2025 handout from Nov 12, 2025 (PDF, 5.85 MB) (87 pages - COLOR) and the handout (PDF, 3.03 MB) (29 pages - greyscale)

Additional Training

We understand there may be some local governments that require personal training and support. Just some of the reasons:

  • Can't wait for a training workshop in October, need immediate help
  • Unable to attend one of the training workshops in September
  • Training workshop did not cover in detail one or more topics that are of immediate importance
  • Assumed debt setoff responsibilities without any or adequate training and/or training materials

Just call us at (866) 265-1668 and set up an appointment where we can discuss how we can help. We may even be able to provide assistance at that time. Some examples of our support, all of which is at NO cost:

  • Conference call
    • with the Clearinghouse staff, you and any additional staff, including I.T. and/or vendor/third-party administrator
    • we can also conference in one additional phone number for even additional participants
  • Via Remote Computer support, we can connect to your computer to train on our software regarding:
    • enter debtors, debts, run reports, generate notification letters
    • import files, such as Excel files from other departments or even vendors/third-party administrators
    • import setoff file once funds have been recovered
    • to understand the reports and files we provide, such as the surplus.xlsx (possible refunds)
    • to transmit a secure file to us

Instructional Videos

Participation Form: (16:50) https://vimeo.com/1133941574

Hearings: (6:49) https://vimeo.com/1133945071

Social Security Numbers: (5:08) https://vimeo.com/1133945150

Due Process: (6:30) https://vimeo.com/1133945100

Statutes of Limitations: (6:33) https://vimeo.com/1133945124

New Participants – Start-up: (18:11) https://vimeo.com/1133945174

New Participants – Technical: (18:50) https://vimeo.com/1133945202